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Personalized Automatic Teller (PAT) Phone Banking

Personalized Automatic Teller, or “PAT” Phone Banking allows you to perform many simple banking procedures using your phone.

The service is now available in English and en Espanol at:

(505) 243-3944

and (800) 243-8991

To use the service, dial one of the numbers above, and then follow the instructions to reach the service you need. Below is a quick guide to the services available on PAT Phone Banking:

  1. Account Balance and History
    1. Current Balances
      1. Savings Balance
      2. Draft Balance
      3. LOC Loan Balance
      4. Balance Any Suffix
      5. List All Loans
    2. History of Deposits
      1. Direct Deposit – Savings
      2. All Deposits – Savings
      3. Direct Deposit – Draft
      4. All Deposits – Draft
      5. All Deposits – Any Suffix
    3. History of Withdrawals
      1. Withdrawals – Draft
      2. ATM Withdrawals – Savings
      3. ATM Withdrawals – Draft
      4. ACH Withdrawals – Savings
      5. ACH Withdrawals – Draft
      6. All Withdrawals – Any Suffix
    4. YTD Dividends and Interest
      1. YTD Dividends – Savings
      2. YTD Dividends – Draft
      3. YTD Interest – LOC Loan
      4. YTD Dividends/Interest – Any Suffix
    5. Cleared Draft Inquiry
      1. Draft Withdrawals
      2. Single Cleared Draft
    6. List All Loans
  2. Perform Transfers and Withdrawals
    1. Perform Transfers
      1. Savings to Draft
      2. Draft to Savings
      3. LOC Advance to Draft
      4. Transfer Between Suffixes
      5. Transfer to Another Account
    2. Perform Check Withdrawals
      1. Check Withdrawal Savings
      2. Check Withdrawal Draft
      3. Check Withdrawal Any Suffix
      4. Enter Stop Payment
  3. Calculate Loan Payment
  4. Special Services
    1. Change PIN
    2. Change Account
    3. List All Loans
    4. Enter Stop Payments